Zero Return Policy and Credit Eligibility for FITTWAVE Fitness Clothing and Events

ZERO RETURN POLICY & CREDIT ELIGIBILITY

Effective Date: September 14, 2026

At FITTWAVE, every purchase helps support our mission of creating accessible fitness, wellness, movement, and community events.

FITTWAVE Fitness Clothing is operated in connection with our Colorado-based nonprofit organization. Proceeds from merchandise sales help support the development and funding of community fitness events, wellness programming, and other mission-related activities.

Because our merchandise sales help fund these programs, all clothing and merchandise sales are final.

1. ALL SALES ARE FINAL

FITTWAVE does not accept returns, exchanges, or refunds for merchandise due to:

Incorrect size selection
Change of mind
Personal preference
Color preference
Fit preference
Ordering the wrong item
Failure to review the product description or size chart before ordering
Failure to pick up or accept a shipment
Delayed delivery caused by the carrier
Normal variations in color, texture, or appearance that may occur between product images and the physical product

Please carefully review product descriptions, sizing information, colors, and quantities before completing your purchase.

Once an order has been submitted, it is considered a final sale.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

While all sales are final, FITTWAVE wants customers to receive the merchandise they purchased in acceptable condition.

If you receive an item that:

Arrived damaged
Has a manufacturing defect
Is materially different from the item ordered
Is missing from your shipment
Was incorrectly fulfilled by FITTWAVE

you may be eligible for store credit or another appropriate resolution at FITTWAVE's discretion.

To request consideration, contact us within 7 calendar days of confirmed delivery.

Your request should include:

Order number
Name used on the order
Description of the issue
Clear photographs of the item and packaging when applicable
Photographs of any damage, defect, or incorrect item

Requests submitted after the 7-day reporting period may not be eligible for consideration.

3. STORE CREDIT ELIGIBILITY

Store credit is not automatically provided simply because a customer is dissatisfied with a purchase.

Store credit may be considered when FITTWAVE determines that:

The wrong product was shipped
An item arrived damaged
An item has a verified manufacturing defect
An order was materially incorrect due to a fulfillment error
Another documented fulfillment issue occurred that warrants a customer accommodation

If approved, store credit will generally be issued for the eligible merchandise amount associated with the affected item.

Store credit does not necessarily include:

Original shipping charges
Taxes
Expedited shipping fees
Third-party fees
Promotional discounts
Items that are not eligible under this policy

FITTWAVE reserves the right to determine the appropriate resolution based on the circumstances of each individual order.

4. NO CASH REFUNDS FOR MERCHANDISE

Except where required by applicable law, FITTWAVE does not provide cash, credit-card, PayPal, Shop Pay, or other payment-method refunds for merchandise purchases.

If an order qualifies for an adjustment under this policy, FITTWAVE may provide store credit, replacement merchandise, or another appropriate resolution rather than a monetary refund.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable federal or state law.

5. EVENT TICKETS AND EVENT PURCHASES

Event purchases are also generally final.

Because FITTWAVE events may involve venue costs, equipment, performers, DJs, instructors, food, vendors, permits, staffing, and other advance expenses, event purchases are generally non-refundable.

If an event is canceled or FITTWAVE determines that a refund or credit is appropriate, customers will be notified regarding the available options.

Event-specific terms may apply and will supersede this general policy when clearly stated on the event registration or checkout page.

6. WHY FITTWAVE HAS A ZERO-RETURN POLICY

FITTWAVE Fitness Inc. is more than a clothing brand.

Our merchandise helps support a broader mission of bringing people together through fitness, movement, wellness, and community.

When you purchase FITTWAVE Fitness Inc. clothing, you're helping us create opportunities for people to move, connect, and participate in community events.

Funds generated through merchandise sales help support FITTWAVE's mission and contribute toward the costs associated with community programming and events.

This can include expenses such as: